Manual Paymnet - Maryborough Theatre Company

Audition Terms & Conditions

By booking an audition with Maryborough Theatre Company Inc. (MTC), you agree to the following:

Code of Conduct

I/We agree to comply with the Maryborough Theatre Company Code of Conduct.

I/We will conduct ourselves respectfully toward all MTC members, volunteers, patrons, and participants, irrespective of age, gender, race, religion, or sexual orientation.

I/We will refrain from any behaviour that may be perceived as bullying, harassment, intimidation, discrimination, racism, belittling, or intentionally causing distress to others.

Audition Bookings

Audition bookings are subject to availability.
If you are unable to attend your scheduled audition, please cancel your booking as soon as possible to allow another participant to book the vacant time.
Maryborough Theatre Company reserves the right to amend audition schedules where necessary.

Privacy

Information collected through the audition booking process will be used solely for the administration of auditions and production activities.
Personal information will be managed in accordance with applicable privacy requirements.

Children and Youth

Parents or guardians are responsible for ensuring that young performers attend auditions and rehearsals in accordance with production requirements.
MTC is committed to providing a safe and respectful environment for all participants.

Agreement

By completing an audition booking, I acknowledge that I have read and agree to these Terms & Conditions and the Maryborough Theatre Company Code of Conduct.

Emergency Consent

If an accident, illness, or emergency occurs and I cannot be contacted, I authorise the Maryborough Theatre Company Inc. to contact emergency services and act in my child’s best interests until I am available. I understand that all medical decisions, including treatment and transport, will be made by qualified health professionals. I accept responsibility for any costs associated with ambulance transport or medical care.

Accuracy of Information

I confirm that the information provided in this form is true and correct to the best of my knowledge.

Maryborough Theatre Company (MTC) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store and protect personal information relating to members, volunteers, cast, crew, parents, guardians, customers and website visitors.

1. What Personal Information We Collect

We may collect the following information:

name, address and contact details
email address and phone number
emergency contact information
Working With Children Check details
membership information
cast, crew or volunteer registration details
parent/guardian details for minors
t‑shirt sizes or order details
audition booking information
photo/video consent forms
child safety documentation
ticketing information (via TryBooking or WooCommerce)
information submitted through online forms
basic website analytics and cookies

We only collect information necessary for participation, safety, communication and organisational operations.

2. How We Collect Personal Information

We collect information through:

membership forms
audition bookings (Booking Calendar)
TryBooking event registrations
WooCommerce store purchases
online forms on our website
email communication
volunteer registrations
child safety documentation
photography/media consent forms

Our website may also collect technical information such as:

browser type
IP address
cookies used for website functionality or spam protection

We do not use cookies for advertising or cross‑site tracking.

3. Why We Collect Personal Information

We collect personal information to:

manage membership, cast, crew and volunteer participation
schedule auditions and communicate with applicants
ensure child safety and comply with legal obligations
process store purchases, show fees and memberships
manage rehearsals and performances
respond to emergencies
provide updates, newsletters or important notices
maintain accurate organisational records
comply with accounting and auditing requirements

You may opt out of marketing or mailing lists at any time.

4. Sensitive Information

Sensitive information (such as health information or emergency medical details) is only collected when necessary for safety or participation in theatre activities.

Sensitive information is used only:

for the purpose it was provided
with your consent
when required or authorised by law

5. Photography, Video & Media

We take privacy and child safety seriously.

Photos or videos of minors require written parental/guardian consent
No photos are taken in dressing rooms or private spaces
Images are used only for approved organisational purposes
Consent can be withdrawn at any time
Images are stored securely and accessed only by authorised personnel

6. Online Store, Memberships & Payments (WooCommerce & TryBooking)

When you make a purchase through our website or TryBooking, we may collect:

your name
your email address
your phone number
billing and shipping details
t‑shirt sizes or order details
membership information
child names (for youth cast fees)
order history

We do not store or have access to your full payment card details.

Payments are processed securely through:

TryBooking
Stripe
Square
PayPal
WooCommerce Payments (if enabled)

These providers operate under their own privacy policies.

Our website uses SSL encryption to protect your information during transmission.

7. Show Fees, Youth Cast Fees & Child Participation

When purchasing show fees or youth cast fees, we may collect:

child name
parent/guardian contact details
age
emergency information
consent forms
medical or accessibility notes (if provided)

This information is used to support safe participation in rehearsals and performances.

8. Online Audition Bookings (Booking Calendar)

When you book an audition through our Booking Calendar system, we may collect:

your name
your email address
your phone number
preferred audition date and time
age or date of birth (for minors)
parent/guardian contact details
accessibility or support needs
any notes submitted with your booking

Audition information is stored securely within our SSL‑protected WordPress website and accessed only by authorised personnel.

For minors:

parent/guardian details are required
children are never contacted privately
information is used only for casting and safety purposes

9. Website Cookies & Third‑Party Services

We use cookies for:

basic website functionality
spam protection
login sessions
anonymous analytics (if enabled)

We do not use cookies for advertising.

Third‑party services may use their own cookies, including:

TryBooking
WooCommerce
WordPress plugins
embedded media (e.g., YouTube)

These services have their own privacy policies.

10. Storage & Security

We take reasonable steps to protect personal information from:

loss
misuse
unauthorised access
modification
disclosure

Information may be stored:

in secure digital systems
on SSL‑encrypted website servers
in child safety or membership records
in secure backups

Information is kept only as long as necessary for organisational or legal purposes.

11. Disclosure of Personal Information

We may disclose personal information to:

authorised committee members
child safety officers
production team members (where relevant)
emergency services
ticketing or payment providers
website service providers
where required or authorised by law

We do not sell or share personal information for advertising.

12. Access & Correction

You may request access to your personal information at any time. We may require identification before releasing information.

If your information is incorrect or outdated, please contact us so we can update it.

13. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

14. Complaints & Enquiries

If you have any questions, concerns or complaints about this Privacy Policy, please contact the organisation or committee.

Child Safety Code of Conduct & Theatre Behaviour Addendum

1. Policy Statement

Members and Committee members must adhere to the organisation’s Code of Conduct, which outlines expected behaviour and supports integrity, professionalism and a safe environment for all.

2. Definitions

A Code of Conduct is a set of rules, regulations and guidelines that Members and Committee members are expected to follow while participating in organisational activities.

3. Code of Conduct Philosophy

The organisation prides itself on the professionalism and ability of its Members and Committee to meet community needs. This Code of Conduct ensures that all Members, Committee and community members are treated in a manner that reflects the mission, culture and legal obligations of the organisation.

4. Compliance Requirements

Members and Committee members should:

observe all organisational policies, procedures, rules and regulations
comply with all Federal, State and local laws and regulations
follow all reasonable and lawful instructions related to their role
maintain high standards of ethics, integrity, honesty and professionalism
adhere to Workplace Health and Safety requirements
maintain confidentiality regarding organisational operations, documentation and practices
take reasonable steps to ensure their own health, safety and welfare, as well as that of other employees and community members

Members and Committee members should not:

discriminate against any employee or community member
engage in fighting, disorderly conduct or sexual harassment
steal, damage or destroy property belonging to the organisation or its members
work while intoxicated or under the influence of controlled or illegal substances
bring controlled or illegal substances to organisational activities
smoke on organisational premises or in organisational vehicles
accept benefits or gifts that create a real or perceived conflict of interest

5. Members and Committee Behaviour

Members and Committee members should:

act respectfully, courteously and professionally
contribute to a positive and inclusive environment
uphold organisational values in all interactions

Members and Committee members should not:

behave in ways that could result in disciplinary action
breach legal obligations or organisational policies
engage in harassment, discrimination or intimidation

6. Dress Code

Members and Committee members should:

dress in accordance with workplace health and safety requirements
present a clean, neat and tidy appearance
wear supplied uniforms and maintain them appropriately
consult with the Committee or Program Supervisor if unsure about appropriate attire

Members and Committee members should not:

deliberately breach dress code requirements

7. Privacy and Confidentiality

Members and Committee members should:

securely store personal information provided by clients or members
take reasonable steps to protect information from loss, unauthorised access, misuse or disclosure
use personal information only for its intended purpose
keep service‑related information confidential unless authorised to disclose it

Members and Committee members should not:

disclose organisational information to external parties without approval

8. Dealing with Aggressive Behaviour

Members and Committee members should:

provide high standards of service and communication
take reasonable steps to de‑escalate aggressive or threatening behaviour
notify a Committee member or Program Supervisor if they feel unsafe or unable to calm a situation

Members and Committee members should not:

tolerate or respond aggressively to abusive behaviour
place themselves or others at risk during an incident

9. Use of Computers, Telephones and Communication Devices

Members and Committee members should:

use organisational communication devices for approved purposes
limit personal use to ensure it does not interfere with duties
protect passwords and access credentials

Members and Committee members should not:

access or use confidential information without authorisation
share passwords or use another member’s login credentials

10. Use of Email and Social Media Platforms

Members and Committee members should:

use email and social media platforms for genuine organisational purposes
limit personal use
comply with copyright regulations

Members and Committee members should not:

disclose personal or confidential information via email or social media
share or send messages of an explicit sexual nature
use social media in ways that breach Equity, Anti‑Discrimination or Workplace Harassment policies

Emails and digital communications may be used as evidence in legal or disciplinary matters.

11. Policy Updates

This policy may be updated from time to time as required.

12. Policy Complaints and Enquiries

If you have any queries or complaints about this Code of Conduct, please contact the organisation’s Committee.

THEATRE BEHAVIOUR ADDENDUM

(To be read in conjunction with the MTC Child Safety Code of Conduct)

13. Purpose

This addendum outlines additional behaviour expectations specific to theatre, performance, rehearsals, backstage environments and activities conducted by the organisation.

14. Rehearsal and Performance Conduct

Members and Committee members should:

arrive on time and be prepared for rehearsals and performances
follow all reasonable directions from Directors, Musical Directors, Choreographers, Stage Managers and Program Supervisors
maintain a respectful and cooperative attitude
avoid disruptive behaviour
ensure rehearsal spaces remain safe, tidy and free from hazards

Members and Committee members should not:

engage in bullying, intimidation or exclusion
use offensive language
interfere with another member’s rehearsal process or performance preparation

15. Backstage and Dressing Room Behaviour

Members and Committee members should:

respect the privacy and personal space of others
use designated changing areas appropriately
maintain professional boundaries
ensure backstage areas remain quiet, safe and organised
follow instructions from Stage Managers and backstage crew

Members and Committee members should not:

enter dressing rooms or backstage areas without authorisation
engage in inappropriate physical contact or behaviour
remove, damage or interfere with costumes, props or equipment

16. Costume, Hair and Makeup Conduct

Members and Committee members should:

provide assistance respectfully and professionally
ensure any physical contact required for costume adjustments is explained and appropriate
respect requests for same‑gender assistance where possible
maintain hygiene standards when using shared makeup or costume items

Members and Committee members should not:

make comments about another member’s body or appearance
take photographs or videos in dressing rooms or costume areas

17. Physical Contact and Choreography

Members and Committee members should:

ensure physical contact is appropriate and directly related to choreography or performance
communicate clearly when physical contact is required
report any concerns about inappropriate contact

Members and Committee members should not:

initiate unnecessary or unwanted physical contact
pressure another member into physical contact they are uncomfortable with

18. Photography, Filming and Social Media

Members and Committee members should:

obtain permission before taking photographs or videos
comply with privacy, confidentiality and child safety requirements
use images only for approved organisational purposes

Members and Committee members should not:

take photographs or videos in dressing rooms, backstage areas or private spaces
post images or recordings of members, including minors, without consent
share rehearsal footage, scripts or confidential production materials

19. Interactions with Children and Young People

Members and Committee members should:

maintain appropriate professional boundaries
follow all child safety policies and reporting requirements
ensure minors are supervised
communicate respectfully and appropriately

Members and Committee members should not:

be alone with a minor where possible
engage in private messaging or social media contact with minors
take photographs or videos of minors without written consent

20. Director, Choreographer and Production Team Conduct

Members in leadership roles should:

model professional behaviour
communicate instructions clearly and respectfully
ensure rehearsal and performance environments remain inclusive and supportive
avoid favouritism or misuse of authority
address conflicts or concerns promptly and appropriately

21. Social Events and Alcohol

Members and Committee members should:

behave responsibly at social events
ensure alcohol consumption does not impact safety or organisational reputation

Members and Committee members should not:

provide alcohol to minors
attend rehearsals or performances under the influence of alcohol or controlled substances

22. Compliance

Breaches of this addendum will be managed in accordance with the organisation’s disciplinary procedures. If a breach involves child safety, harassment, discrimination or illegal behaviour, it will be addressed under relevant Federal, State or local laws.

23. Policy Updates

This addendum may be updated from time to time as required.

24. Complaints and Enquiries

If you have any queries or complaints regarding this policy or the Theatre Behaviour Addendum, please contact the organisation’s Committee.

Terms and Conditions

I/We agree to comply with the Maryborough Theatre Company Code of Conduct. I will conduct myself respectfully toward all MTC members, irrespective of age, gender, race, religion, or sexual orientation. I will refrain from any behaviour that may be perceived as bullying, sexual harassment, intimidation, racism, discrimination, belittling, or causing intentional distress.

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